1. Digital Products
All digital product purchases are final. Once payment is completed and the product is delivered, no refunds will be issued, except in cases of duplicate payment or non-delivery due to a technical error on our end (see Section 3).
2. SaaS Subscriptions (ConnectX)
Subscription fees, once charged, are non-refundable — including partial months, unused features, or early cancellation. This applies to all billing cycles (monthly, quarterly, or annual).
However, you may cancel your subscription at any time to stop future billing. Cancellation takes effect at the end of the current billing period; you will continue to have access until then, and no further charges will be made after cancellation is processed. To cancel, contact us or cancel from your account dashboard.
3. Exceptions (Digital Products and SaaS)
A refund will be considered only where:
- You were charged more than once for the same order.
- Payment was deducted but the product or subscription access was not delivered due to a technical error on our platform.
Raise such requests within 7 days of the charge, with your payment ID and registered email, to contact@decidizelabs.com. Valid claims are refunded within 7-10 business days.